Take It To The Top.......again

I love consumerist. Their informed readers and staff have a knack for finding email addresses, phone numbers, etc for executive customer service levels..... hopefully, you will never have to use this information, but if you do, here goes:

Northwest's executive management team:
Douglas Steenland
President, Chief Executive Officer, Director
Doug.Steenland@nwa.com
DMSteenland@nwa.com

David Davis
Chief Financial Officer, Executive Vice President
dave.davis@nwa.com

Kristen Shovlin
Director, Customer Service
kristen.shovlin@nwa.com

Lowe's executive customer service:
1-866-900-4650
execustservice@lowes.com

Jump to their site for many more. If you ever feel as a company is ripping you off, consumerist is where you may want to turn first.

Friday Link of the Week!!

If you like calling customer service, but hate all of the button mashing and listings you have to go through just to talk to another human, then this is the site for you. Gethuman lists directions to get you to a human quicker. This is a great site to bookmark as sooner or later, you will find yourself saying "what was that site again?" Don't say I didn't warn you.

http://www.gethuman.com/

Take It To The Top 2 1/2 (finding your own exec.)

Thanks to Consumerist for this info. I love those guys:

People often write to us and ask "Hey do you have such and such a company's email address? I didn't see it on your website."
The answer is almost always "No." When this happens we have to guess.
Here is one method of guessing that often yields results. Instead waiting around for no reason, you can do it yourself!

You will need:
1) Google Finance
2) The Company's Website
3) Your Brain

Step 1) Go to the company's website. Find the place where they post their press releases. Open a press release. Look for an email address that ends with the company's name. Do not email this person.

Step 2) Go to Google Finance. Enter the company's stock symbol or name. Scroll down to where the top executives are listed.

Step 3) Using your brain, apply the email address format from the press release email to the names of the executives listed in Google Finance. It will probably be something like FirstName.LastName@CompanyThatINeedToSpeakWith.com

Step 4) Send a very short, very concise, very polite email to the executives explaining that your problem is not being dealt with adequately through the usual channels and that you would like someone with more authority to contact you to discuss the situation.

Feel free to comment on your own tips

Take It To The Top 2

It has come to my attention that some of my executive friends have been feeling left out since I didn't include their phone and email addresses for you, so I decided to go ahead and add them to the list. Without further ado, here goes:

CEO Of Verizon
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address.

FWSmith@fedex.com- Fred Smith, Chairman, President, Chief Executive

ACS, a student lending company that's a subsidiary of PNC - kevin.lightfoot@acs-inc.com

Equifax - 866-640-2273 customer.care@equifax.com

Barnes & Noble Corporate Email Address Format - firstinitiallastname@bn.com

That's all for now. More to come soon!

Take It To The Top

Those that know me, know I like to complain. Especially in a retail environment. I believe if you are going to complain, you might as well take it to the top, so I have taken the liberty to list some email addresses that may come in handy.
Don't tell my friends listed below that I gave out their addresses.

CEO of Home Depot is - Frank_Blake@homedepot.com
Time Warner CEO/PresidentGlenn A. Britt - glenn.britt@twcable.com
Microsoft CEO - billg@microsoft.com
Virgin Airlines CEO - richard.branson@fly.virgin.com
top level Office Depot customer service - Customer.relations@officedepot.com
Executive Customer Relations Verizon - Mark.D.Reddick@verizon.com
top level T-Mobil customer service - ExecutiveResponse@T-Mobile.com
Bank of America President - liam.e.mcgee@bankofamerica.com
top level Dell customer service - Customer_advocate@dell.com
UPS Michael L Eskew, Chairman & CEO - MLEskew@ups.com
top level Circuit City customer service - consumer_affairs@circuitcity.com

Well that's it for now. Please only email my buddies if you have exhausted all other avenues, or if you want to threaten store managers.